Privacy Policy for Qltiva Center

Effective Date: February 24, 2026

1. Introduction Welcome to Qltiva Center. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have concerning it when you use the Qltiva Center mobile application (the "App").

2. Information We Collect To provide and improve our services, we collect the following types of information:

  • Personal Identification Information: We collect your name, email address, phone number, and profile photo when you register for an account.

  • Financial Information: We collect your RIB (Relevé d'Identité Bancaire) and payment details to facilitate the transfer of funds to centers. This data is processed securely through our third-party payment provider.

  • Device Permissions and Access: With your explicit permission, the App may request access to:

    • Location: To provide location-based features and connect you with nearby centers.

    • Camera and Photo Library: To allow you to take or upload profile pictures and necessary documents.

    • Notifications: To send you important updates, alerts, and messages regarding your account or center activities.

3. How We Use Your Information We use the information we collect for the following purposes:

  • To create, manage, and authenticate your user account.

  • To process payments, facilitate financial transfers to centers, and prevent fraudulent transactions.

  • To enable App functionality, such as taking photos or finding your location.

  • To communicate with you via push notifications regarding your transactions and account status.

  • To maintain and improve the security and performance of the App.

4. Third-Party Services We do not sell your personal data. However, we share necessary information with trusted third-party service providers to operate our App effectively:

  • Firebase (by Google): We use Firebase for backend database hosting, user authentication, and push notifications. Firebase may collect anonymous device identifiers and usage data. You can review Google's Privacy Policy at: https://policies.google.com/privacy

  • Stripe: We use Stripe to securely process payments and handle your financial information (RIB). Your payment information is provided directly to Stripe, whose use of your personal information is governed by their Privacy Policy, available at: https://stripe.com/privacy

5. Data Security We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention and Deletion We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. User Rights: You have the right to request the deletion of your personal data and account at any time. To request data deletion, please contact us at the email address provided below. Upon request, we will delete your account and associated personal data, except where retention is required by law or for legitimate business purposes (such as payment records).

7. Changes to This Privacy Policy We may update our Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any changes by updating the "Effective Date" at the top of this policy.

8. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at: Email: antoine.dm@contact.qltiva.com