Privacy Policy for Qltiva Users
Effective Date: February 24, 2026
1. Introduction Welcome to Qltiva. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have when you use the Qltiva mobile application (the "App") as a user.
2. Information We Collect To provide and improve our services, we may collect the following categories of information:
· Personal Identification and Profile Information:
o Name and surname
o Display name
o Email address
o Phone number
o Profile photo
o Date of birth
o Gender
o Postal Code / or City Adress
o Company, Access, and Account-Related Information
o User account identifier and authentication details
o Company or workspace affiliation
o Licence or subscription-related references
o Invite codes and invitation activity
o Favorite centers and saved preferences
o Account status and last active time
· Booking, Wallet, and Transaction Information:
o Booking history and reservation details
o Session, activity, center, and lobby participation data
o Wallet references, wallet balances, and credit usage
o Transaction records, including amounts, status, and timestamps
o Payment-related metadata necessary to complete purchases and maintain records
· Social and Community Information:
o Friends, invitations, and connection status
o Sharing preferences between connected users
o Lobby participants, invited users, and hosted or joined lobbies
o Reviews, ratings, and comments you submit
Device Permissions and Technical Information:
· With your explicit permission, the App may request access to:
o Location: To show nearby centers, map-based features, and distance-related functionality.
o Camera and Photo Library: To let you upload a profile picture or other images and documents used within the App.
o Notifications: To send important service updates, reminders, booking alerts, and account messages.
We may also collect technical information such as push notification tokens, device type, and limited usage or diagnostic information needed to operate and secure the App.
· Financial Information
If you make purchases in the App, payment information is processed securely by our payment provider. We do not store full payment card details in our application database.
3. How We Use Your Information
· We use the information we collect for the following purposes:
o - To create, manage, and authenticate your account
o - To provide user profile, company, and workspace-related features
o - To enable bookings, session participation, lobbies, reviews, and social interactions
o - To process purchases, credits, wallet activity, and related transactions
o - To provide location-based discovery and map functionality
o - To send push notifications and service communications
o - To maintain the security, integrity, and performance of the App
o - To detect, prevent, and investigate misuse, fraud, or unauthorized activity
4. Third-Party Services and Data Sharing
We do not sell your personal data. However, we may share necessary information with trusted service providers and other relevant parties to operate the App effectively:
· Firebase (by Google): We use Firebase for user authentication, database hosting, cloud storage, and push notifications. Firebase may process device identifiers, technical data, and information required to support App functionality. You can review Google's Privacy Policy at: https://policies.google.com/privacy
· Stripe: We use Stripe to securely process payments for in-app purchases and related transactions. Payment information is provided directly to Stripe and is governed by Stripe's Privacy Policy: https://stripe.com/privacy
· Centers, Companies, and Other Users
When necessary to provide the service, certain information may be made available to centers, your associated company or workspace, or other users. For example:
o centers may receive booking-related information needed to manage attendance and reservations;
o your associated company or workspace may be linked to your access, licence, or collaboration features;
o other users may see limited information when you use friend, lobby, invitation, or review features.
5. Data Security
We implement industry-standard security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
6. Data Retention and Deletion
We retain personal information only for as long as necessary to provide the App, comply with legal obligations, resolve disputes, and enforce our agreements.
· User Rights: You may request deletion of your account and personal data at any time by contacting us at the email address below. We will process deletion requests except where we must retain certain information for legal, security, fraud-prevention, or legitimate business reasons, including transaction and payment records where required.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. We will notify users of material changes by updating the "Effective Date" above.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Email: antoine.dm@contact.qltiva.com